We, at Wooden Ink(R) are proud of our pens, and we want you to be proud of your Wooden Ink(R) Pen . We offer comprehensive warranties for our pens. We have two different tiers of coverage , Wooden Ink(R) writing instruments are warrantied against mechanical failure due to defects in material or workmanship. Chances are that you wonít need the coverage, because our writing instruments are made with quality parts and expert craftsmanship. However, with Wooden Ink warranty and service, you are in good hands. Contact Wooden Ink(R) about a service, repair or warranty question.
Limited 1-Year Warranty
For a period of one year from the date of purchase,Wooden Ink(R), will repair or replace, at its option, this writing instrument, free of charge, if it has a mechanical failure due to defect in material or workmanship. Please send the pen asap. This warranty does not cover loss, accidental damage, reasonable wear and tear, misuse, or abuse such as improper use and care.
Limited 3-Year Warranty
These Wooden Ink(R) writing instruments are warrantied against mechanical failure due to defects in material or workmanship for a period of three (3) years from the date of purchase. Should such mechanical failure occur, please return the complete writing instrument with proof of original purchase to Wooden Ink and Wooden Ink will repair the writing instrument. If a repair is not possible in a reasonable period of time, Wooden Ink(R) will exchange the writing instrument for one of comparable value.
This three (3) year warranty is only valid with proof of original purchase and does not cover loss, accidental damage, misuse, reasonable wear and tear, or abuse such as improper use and care. This warranty may be transferred. Wooden Ink(R) is not responsible for lost or misdirected mail.
Non-Warranty Service & Repair
Pricing: A minimum repair fee of $85 AUD on any Wooden Ink(R) instrument applies plus $15 AUD shipping and handling.
Payment: Our policy is to accept payment in advance and preferably by major credit card (Visa, Mastercard ).
Shipping: within Australia is Express Post normally $8:30 but more with more items or extra weight and size, according to normal postage costs.
Shipping is done within 3 to 7 working days, but usually immediately. Please notify if you desire a different delivery method other than Australia Post.
Overseas Shipping done within 3 to 7 working days, but usually immediately. Price will be in accordance to normal postage costs to your country, please notify firstname.lastname@example.org if you want express Airmail, you will be notified specific express costs. Typical Airmail is around $15-$20 AUD.